Archive for June, 2011


Forget Process; Focus on People!

June 17, 2011

I have been thinking (and writing) a lot lately about the fact that we do not concentrate sufficiently on the people who are doing the work, but tend to believe that processes, theories and practices are the thing we need. If we want to produce high-quality services and products, we need to remember that these are produced by people, not by budgets, not by processes, not by theories. I have tried to bring this together in a presentation (which I have not managed to embed here), to be viewed here: Forget Process, Focus on People on Prezi.

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